Please take a moment to read our terms and conditions carefully. Prices are subject to change without notice.



For your convenience, you may place your order in the following 3 methods; online at; by credit card; by e-mail at [email protected]; or by phone at 262-797-8101.


We accept Major Credit Cards and Cash. For International/Overseas orders: Please see the “International & Overseas Shipping/Payment Policies” section.

Back-Order Policy

Most of our merchandise is in stock for immediate shipment and orders are usually processed within 72 hours (UPS Next Day, Second day will be shipped on the same day of the order received between 8 am and 2 pm). Please expect special orders to take longer.

If we should be temporarily out of stock on an item, we will backorder that item and ship the remainder of your order. If you prefer “no backorders”, please let us know. We do charge shipping on backorders.

Backorders extending beyond 30 days will automatically be canceled unless otherwise agreed. You will be responsible for the order unless you cancel the back order prior to shipment.

Special Orders

All Special Orders items must be prepaid before we will place the order. We cannot accept returns on Special Orders items unless the item is defective or sent in error.


Please do not return any merchandise without prior authorization from our Customer Service Department. Returns must include a Returned Merchandise Authorization number (RMA).

Authorized returns are subject to a 25% restocking charge for those items that are in the original container and unopened. Unauthorized returns are subject to a 30% restocking charge in the original container and unopened unless the item was defective or sent in error.

If you refuse any shipment (including being unavailable for the delivery company), without prior approval from Artist Supplies & Products, LLC. you will be charged a 30% restocking charge and the freight charges incurred. These charges must be paid in full before additional shipments can be processed.

We cannot accept returns on Special Orders unless the item is defective or was sent in error.

Damaged / Missing Goods

Please take a few minutes and carefully inspect your order when it is delivered.

For any shipment, please keep all damaged containers for inspection. We will place the claim with the shipping company. Also, please check your packing slip to verify we have not back-ordered an item you might think is missing.

For truck shipments:

If you notice damaged or missing merchandise while the driver is still there (and before you sign the delivery receipt), make sure your copy AND the driver’s copy are marked “missing one of four cartons” or ” box damaged”, etc. Your signature acknowledges all boxes were received.

If you discover damage/loss after the driver is gone, call the carrier immediately to explain what your inspection revealed and then notify our Customer Service Department within one day or your claim may not be covered.

Shipping Policy in North America

All items are typically shipped by United Parcel Service (UPS) ground unless otherwise specified. UPS Next Day and Second Day will be shipped on the same day as the order is received between 8 am and 2 pm, or on the next business day.

UPS Shipments to Alaska, Hawaii, or Puerto Rico can be shipped via UPS Second Day, Next Day Air, US mail, or by LTL carriers ONLY. Regular ground service rates do not apply to these locations.

Delivery Location:

UPS cannot deliver to a post office box. Please be sure we get the proper delivery address as UPS charges extra for address corrections.

UPS charges are subject to change without notice.

International & Overseas Shipping / Payment Policies

Payment: We accept Wire Transfers, Credit Cards, and Cash in USA Dollars. All bank transfer charges incurred will be your responsibility. No currency transfer fee is incurred if you use credit cards.

Freight: Please specify if you would like us to use Air Parcel Post, Surface Parcel Post, Air Freight, or Ocean Freight. We recommend that all packages be insured. All Freight must be prepaid.