take a moment to read our terms and conditions carefully. Prices are
subject to change without notice.
is a $80.00 minimum on all orders to qualify for free shipping.
your convenience, you may place your order in the following 4 methods;
online www.gilderspaste.com by credit card and
your discount, if one is allocated to you, will be credited to your
credit card; e-mail at email@example.com
and your discount, if one is allocated to you, can be applied on your
e-mail order form; by fax 262-797-8101 or by phone 800-825-0029.
shipping for orders over $80.00 via standard ground service within
the continental USA.
accept Checks, Money Orders/Cashiers Checks, MasterCard, and VISA
for the United States. For International/Overseas orders: Please see
the "International & Overseas Shipping/Payment Policies" section.
will be a $30.00 charge on all returned checks/check card transactions.
These fees must be paid before any future shipments will be processed.
of our merchandise is in stock for immediate shipment and orders are
usually processed within 72 hours (UPS Next Day, Second day will be
shipped on the same day of the order received). Please expect special
orders to take longer.
we should be temporarily out of stock on an item, we will back-order
that item and ship the remainder of your order. If you prefer "no
back-orders", please let us know. We do charge shipping on back-orders.
extending beyond 30 days will automatically be cancelled unless otherwise
agreed. You will be responsible for the order unless you cancel
the back-order prior to shipment.
Special Orders items must be prepaid before we will place the order.
We cannot accept returns on Special Orders items unless the item is
defective or sent in error.
do not return any merchandise without prior authorization from our
Customer Service Department. Returns must include a Returned Merchandise
Authorization number (RMA).
returns are subject to 25%
restocking charge for those items that are in the original container
and unopened. Unauthorized returns are subject to a 30%
restocking charge in the original container and unopened, unless
the item was defective or sent in error.
you refuse any shipment
(including being unavailable for the delivery company), without prior
approval from Artist Supplies & Products, LLC. you will be charged
a 30% restocking charge and the freight charges incurred. These
charges must be paid in full before additional shipments can be processed.
cannot accept returns on Special Orders, unless item is defective
or was sent in error.
take a few minutes and carefully inspect you order when it is delivered.
any shipment, please keep all damaged containers for inspection. We will place the claim with the shipping company.
Also, please check you packing slip to verify we have not back-ordered
an item you might think is missing.
you notice damaged or missing merchandise while the driver is still
there (and before you sign the delivery receipt), make sure your copy
AND the drivers copy are marked "missing one of four cartons" or "
box damaged", etc. Your signature acknowledges all boxes were received.
you discover damaged/loss after the driver is gone, call the carrier
immediately to explain what your inspection revealed and then notify
our Customer Service Department within one day or your claim may not
Policy in North America
items are shipped by United Parcel Service (UPS) ground unless otherwise
specified within 72 hours. UPS Next Day and Second Day will be shipped
on the same day as the order is received or on the next business day.
Shipments to Alaska, Hawaii, or Puerto Rico can be shipped UPS Second
Day, Next Day Air, US mail or by LTL carriers ONLY. Regular ground
service rates do not apply to these locations.
cannot deliver to a post office box. Please be sure we get the proper
delivery address as UPS charges extra for address corrections.
charges are subject to change without notice.
International & Overseas Shipping / Payment Policies
Payment: We accept Money Orders/ Cashier Checks,
Wire Transfers and Credit Cards in USA Dollars. All bank transfer
charges incurred will be your responsibility. No currency transfer
fee is incurred if you use credit cards.
Freight: Money Orders/Cashier Checks
specify if you would like us to use Air Parcel Post, Surface Parcel
Post, Air Freight or Ocean Freight. We require that all packages be
insured. All Freight must be prepaid.