Terms & Conditions of Sale

Please take a moment to read our terms and conditions carefully. Prices are subject to change without notice.

There is a $80.00 minimum on all orders to qualify for free shipping.

Ordering

For your convenience, you may place your order in the following 4 methods; online www.gilderspaste.com by credit card and your discount, if one is allocated to you, will be credited to your credit card; e-mail at info@gilderspaste.com and your discount, if one is allocated to you, can be applied on your e-mail order form; by fax 262-797-8101 or by phone 800-825-0029.

Free shipping for orders over $80.00 via standard ground service within the continental USA.

Payment

We accept Checks, Money Orders/Cashiers Checks, MasterCard, and VISA for the United States. For International/Overseas orders: Please see the "International & Overseas Shipping/Payment Policies" section.
There will be a $30.00 charge on all returned checks/check card transactions. These fees must be paid before any future shipments will be processed.

Back-Order Policy

Most of our merchandise is in stock for immediate shipment and orders are usually processed within 72 hours (UPS Next Day, Second day will be shipped on the same day of the order received). Please expect special orders to take longer.
If we should be temporarily out of stock on an item, we will back-order that item and ship the remainder of your order. If you prefer "no back-orders", please let us know. We do charge shipping on back-orders.
Back-orders extending beyond 30 days will automatically be cancelled unless otherwise agreed. You will be responsible for the order unless you cancel the back-order prior to shipment.

Special Orders

All Special Orders items must be prepaid before we will place the order. We cannot accept returns on Special Orders items unless the item is defective or sent in error.

Returns

Please do not return any merchandise without prior authorization from our Customer Service Department. Returns must include a Returned Merchandise Authorization number (RMA).
Authorized returns are subject to 25% restocking charge for those items that are in the original container and unopened. Unauthorized returns are subject to a 30% restocking charge in the original container and unopened, unless the item was defective or sent in error.
If you refuse any shipment (including being unavailable for the delivery company), without prior approval from Artist Supplies & Products, LLC. you will be charged a 30% restocking charge and the freight charges incurred. These charges must be paid in full before additional shipments can be processed.
We cannot accept returns on Special Orders, unless item is defective or was sent in error.

Damaged / Missing Goods

Please take a few minutes and carefully inspect you order when it is delivered.
For any shipment, please keep all damaged containers for inspection. We will place the claim with the shipping company. Also, please check you packing slip to verify we have not back-ordered an item you might think is missing.
For truck shipments:
If you notice damaged or missing merchandise while the driver is still there (and before you sign the delivery receipt), make sure your copy AND the drivers copy are marked "missing one of four cartons" or " box damaged", etc. Your signature acknowledges all boxes were received.
If you discover damaged/loss after the driver is gone, call the carrier immediately to explain what your inspection revealed and then notify our Customer Service Department within one day or your claim may not be covered.

Shipping Policy in North America

All items are shipped by United Parcel Service (UPS) ground unless otherwise specified within 72 hours. UPS Next Day and Second Day will be shipped on the same day as the order is received or on the next business day.
UPS Shipments to Alaska, Hawaii, or Puerto Rico can be shipped UPS Second Day, Next Day Air, US mail or by LTL carriers ONLY. Regular ground service rates do not apply to these locations.

Delivery Location:
UPS cannot deliver to a post office box. Please be sure we get the proper delivery address as UPS charges extra for address corrections.
UPS charges are subject to change without notice.

International & Overseas Shipping / Payment Policies


Payment: We accept Money Orders/ Cashier Checks, Wire Transfers and Credit Cards in USA Dollars. All bank transfer charges incurred will be your responsibility. No currency transfer fee is incurred if you use credit cards.
Freight: Money Orders/Cashier Checks

Please specify if you would like us to use Air Parcel Post, Surface Parcel Post, Air Freight or Ocean Freight. We require that all packages be insured. All Freight must be prepaid.